Relationship Banker I - Rockwall Branch

Regions Bank • Dallas, TX

8d • Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role creates personal connections during transactions, identifies ways to meet customer needs, and helps resolve customer service inquiries. It is an opportunity for candidates with prior teller, limited banking, or some retail sales experience to begin a banking career with opportunities for growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and is committed to personalized service and educating customers about banking options.

This role is based at the Rockwall branch in Rockwall, Texas. It is full-time, incentive-eligible, and eligible for overtime under the Fair Labor Standards Act. The position requires tracking hours worked in excess of 40 per week. The listed market-range target compensation is a minimum of $41,581.16 and a median of $49,224.00; compensation varies based on factors including experience, skills, contribution, location, and performance.

Requirements

• High school diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, by phone, and through electronic channels.
• Ability to use a computer frequently, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods.
• Ability to lift up to 20 pounds.
• Ability to adhere to policies, procedures, and guidelines.
• Ability to assist customers with digital banking offerings.
• Ability to handle multiple priorities simultaneously.
• Ability to oversee large sums of cash.
• Strong customer focus and relationship-building skills.

Nice To Haves

• One year of banking, cash-handling, and/or customer service experience.

Responsibilities

• Provide an optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
• Answer questions about products and services and fulfill basic service requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
• Develop relationships with customers and stay informed about their relationship with the bank.
• Educate customers about standard consumer products and digital banking options, including mobile, online, and ATM services.
• Assist branch and team members with basic tasks to resolve customer problems.
• Refer customers to internal experts when more complex financial goals or needs are identified.
• Follow bank processes, procedures, laws, and regulations, and complete duties assigned by the Branch Manager.
• Help ensure sound banking practices by managing, identifying, and reporting operational risks.
• Work toward branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions.
• May make outbound calls to customers and prospects from generated lead lists to explain emerging technology and help meet financial needs.

Benefits

• Paid vacation and sick time
• 401(k) with company match
• Medical, dental, and vision benefits
• Disability benefits
• Health Savings Account
• Flexible Spending Account
• Life insurance
• Parental leave
• Employee Assistance Program
• Associate Volunteer Program
• Formulaic incentive plan with potential earnings based on performance against defined metrics and goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED