Relationship Banker I - Rockwall Branch

Regions Bank•Rockwall, TX

9d•$41,581 - $49,224•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone, while contributing to customers’ financial wellness. The role builds personal connections during transactions, identifies how Regions can meet customer needs, and helps resolve end-to-end customer service inquiries. It offers an entry point for candidates with teller, limited banking, or some retail sales experience who are interested in career growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and educates customers about ways to bank when, where, and how they want. The position is based at the Rockwall branch in Rockwall, Texas, is full-time, and is eligible for incentive pay and overtime for hours worked in excess of 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide an optimal customer experience on the cash line while handling deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and fulfill basic servicing requests, including new or replacement cards, information changes, PIN resets, check reorders, and basic problem resolution.
Develop relationships with customers and remain informed about their relationship with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when more complex financial goals and needs are identified.
Follow bank processes and procedures and applicable laws and regulations, including duties delegated by the Branch Manager; help ensure sound banking practices and identify and report operational risks.
Help achieve branch targets and goals by identifying customer needs and offering appropriate guidance about Regions’ solutions.
May make outbound calls using customer and prospect lead lists to educate customers about emerging technology and help meet their financial needs.