Relationship Banker I - Hwy 280 Branch

Regions Bank•Phenix City, AL

2d•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role builds personal connections while processing transactions, identifies ways Regions can meet customer needs, and resolves customer service inquiries. It is an opportunity for candidates with teller, limited banking, or retail sales experience to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, with strong communication skills and a commitment to personalized service and educating customers about their banking options. This role is based at the Highway 280 branch in Phenix City, Alabama. It is full-time, incentive-eligible, and eligible for overtime under the Fair Labor Standards Act. The stated market range lists a minimum target of $37,621.05 and a median target of $44,536.00; pay may vary based on factors including experience, skills, location, and performance.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop relationships with customers and stay informed about their relationship with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes, procedures, laws, and regulations, including duties assigned by the Branch Manager; help ensure sound banking practices and identify and report operational risks.
Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls using generated customer and prospect lead lists to explain emerging technology and assist with customers’ financial needs.