Relationship Banker I - Troy University Branch - Troy AL

Regions Bank•Troy, AL

1d•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience in person on the cash line and over the phone, while contributing to customers’ financial wellness. The role builds personal connections while processing transactions, identifies ways to meet customer needs, and assists with end-to-end service inquiries. It is suited to candidates with teller, limited banking, or retail sales experience who want to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and helps customers understand how they can bank when, where, and how they want. The position is based at the Troy University branch in Troy, Alabama. It is full-time, incentive-eligible, and eligible for overtime under the Fair Labor Standards Act. The role may include outbound calls to customers and prospects to explain emerging technology and assist with financial needs.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent customer experience on the cash line and process deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and remain informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when more complex financial goals and needs are identified.
Follow bank processes and procedures and applicable laws and regulations, completing duties delegated and assigned by the Branch Manager.
Support sound banking practices by managing, identifying, and reporting operational risks.
Work toward branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls using generated customer and prospect lead lists to educate customers about emerging technology and assist with their financial needs.