Relationship Banker I - Troy University Branch - Troy AL

Regions Bank•Troy, AL

3d•$35,641 - $42,192•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role creates personal connections during transactions, identifies ways Regions can meet customer needs, and assists with end-to-end customer service inquiries. It is suited to candidates with prior teller, limited banking, or some retail sales experience who want to build a banking career with opportunities for growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and provides personalized service while educating customers about banking options. The position is full-time, incentive-eligible, and eligible for overtime for hours worked over 40 per week. It is located at the Troy University branch in Troy, Alabama.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent, optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and fulfill basic servicing requests, including new or replacement cards, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and stay informed about customers’ relationships with the bank.
Educate customers on standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when more complex financial goals and needs are identified.
Follow bank processes and procedures and applicable laws and regulations, complete duties delegated by the Branch Manager, and help manage, identify, and report operational risks.
Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls using customer and prospect lead lists to educate customers about emerging technology and assist with their financial needs.