Relationship Banker I - One Hundred Oaks Branch

Regions Bank•Nashville, TN

4d•$39,601 - $46,880•Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone, while helping improve customers’ financial wellness. The role builds personal connections during transactions, identifies ways Regions can meet customer needs, and helps resolve customer service inquiries from start to finish. It is an opportunity for candidates with teller, limited banking, or some retail sales experience to begin a career with growth and development opportunities. The successful candidate is ambitious and adaptable, communicates effectively, and provides personalized service while educating customers about the ways they can bank. The role is based at the One Hundred Oaks branch in Nashville, Tennessee. It is full-time and incentive eligible, with overtime eligibility under the Fair Labor Standards Act for hours worked in excess of 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to manage multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent, optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer inquiries about products and services and fulfill basic service requests, including card replacements, information changes, PIN resets, check reorders, and basic problem resolution.
Develop relationships with customers and remain informed about their relationship with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations; complete duties assigned by the Branch Manager and help ensure sound banking practices, including identifying and reporting operational risks.
Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance on Regions’ solutions.
May make outbound calls using generated customer and prospect lead lists to explain emerging technology and assist with customers’ financial needs.