Relationship Banker I - One Hundred Oaks Branch

Regions Bank•Nashville, TN

2d•Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role builds personal connections while processing transactions, identifies ways to meet customer needs, and helps resolve end-to-end service inquiries. It is suited to candidates with prior teller, limited banking, or some retail sales experience who want to develop a banking career. The successful candidate is ambitious and adaptable, communicates effectively, and helps customers understand how to bank when, where, and how they want. The position is based at the One Hundred Oaks branch in Nashville, Tennessee. It is full-time, incentive-eligible, and eligible for overtime under the Fair Labor Standards Act. The listed job-range target is $39,601.10 minimum and $46,880.00 median; individual pay varies based on factors including experience, skills, contribution, location, and performance.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide an optimal customer experience on the cash line while handling deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and stay informed about customers’ relationships with the bank.
Educate customers on standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and fellow team members with basic tasks to resolve customer problems.
Refer customers to internal experts when more complex financial goals and needs are identified.
Follow bank processes and procedures and applicable laws and regulations; complete duties assigned by the Branch Manager and help manage, identify, and report operational risks.
Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance on Regions’ solutions.
May make outbound calls to customers and prospects from generated lead lists to educate them about emerging technology and assist with their financial needs.