Relationship Banker I - Gause Slidell Branch

Regions Bank • Slidell, LA

12d • Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping customers improve their financial wellness. The role focuses on building personal connections during transactions, identifying customer needs, and resolving customer service inquiries. It is suited to candidates with prior teller, limited banking, or some retail sales experience who want to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and helps customers understand how to bank through the channels that work for them.

The position is based at the Gause Slidell branch in Slidell, Louisiana. It is full time, incentive eligible, and eligible for overtime for hours worked over 40 per week. The listed market-range target includes a minimum of $39,601.10 and a median of $46,880.00; compensation may vary based on individual and job-related factors.

Requirements

• High school diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, by phone, and through electronic channels.
• Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
• Ability to walk and stand for extended periods.
• Ability to lift up to 20 pounds.
• Ability to adhere to policies, procedures, and guidelines.
• Ability to assist customers with digital banking offerings.
• Ability to handle multiple priorities simultaneously.
• Ability to oversee large sums of cash.
• Strong customer focus and relationship-building skills.

Nice To Haves

• One year of banking, cash-handling, and/or customer service experience.
• Prior teller, limited banking, or some retail sales experience.

Responsibilities

• Provide a consistent, optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
• Answer customer questions about products and services and fulfill basic servicing requests, including new or replacement cards, information changes, PIN resets, check reorders, and basic problem resolution.
• Develop customer relationships and stay informed about customers’ relationships with the bank.
• Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
• Assist branch and team members with basic tasks to resolve customer problems.
• Refer customers to internal experts when more complex financial goals or needs are identified.
• Follow bank processes and procedures and applicable laws and regulations, complete duties assigned by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.
• Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
• May make outbound calls using generated customer and prospect lead lists to explain emerging technology and assist with customers’ financial needs.

Benefits

• Paid vacation and sick time
• 401(k) with company match
• Medical, dental, and vision benefits
• Disability benefits
• Health savings account
• Flexible spending account
• Life insurance
• Parental leave
• Employee assistance program
• Associate volunteer program
• Formulaic incentive plan with potential to earn incentives based on performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED