Relationship Banker I - Foley West Roosevelt Avenue Branch - Foley AL
About The Position
The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role builds personal connections during transactions, identifies ways to meet customers’ needs, and helps resolve customer service inquiries from end to end. It is suited to candidates with prior teller, limited banking, or some retail sales experience who want to begin a career with opportunities for growth, development, and upward mobility. The successful candidate is ambitious and adaptable, communicates effectively, and helps customers understand how they can bank when, where, and how they want. The position is incentive eligible and eligible for overtime under the Fair Labor Standards Act. It is based at the Foley West Roosevelt Avenue branch in Foley, Alabama.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Ability to follow policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Strong customer focus and relationship-building skills.
Nice To Haves
- One year of banking, cash-handling, and/or customer service experience.
Responsibilities
- Provide a consistent, positive customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
- Answer customer questions about products and services, fulfill basic service requests, and assist with basic problem resolution.
- Develop customer relationships and stay informed about customers’ relationships with the bank.
- Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
- Assist branch and team members with basic tasks that help resolve customer problems.
- Refer customers to internal experts when complex financial goals or needs are identified.
- Follow bank processes and procedures and applicable laws and regulations, including duties assigned by the Branch Manager.
- Help ensure sound banking practices by managing, identifying, and reporting operational risks.
- Meet branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
- May make outbound calls to customers and prospects from generated lead lists to explain emerging technology and help address financial needs.
Benefits
- Paid vacation and sick time
- 401(k) with company match
- Medical, dental, and vision benefits
- Disability benefits
- Health Savings Account
- Flexible Spending Account
- Life insurance
- Parental leave
- Employee Assistance Program
- Associate Volunteer Program
- Formulaic incentive plan with potential to earn incentives based on performance against defined metrics and goals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
