Relationship Banker I - Foley West Roosevelt Avenue Branch - Foley AL
About The Position
The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while supporting customers’ financial wellness. The role involves creating personal connections during transactions, identifying ways to meet customer needs, and resolving end-to-end service inquiries. It is suited to candidates with prior teller, limited banking, or retail sales experience who are interested in career growth and development. The successful candidate is ambitious and adaptable, with strong communication skills and a commitment to personalized service. The role also educates customers about banking options and digital solutions, builds customer relationships, and contributes to branch targets while following banking procedures and applicable regulations.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and sustained attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Strong customer focus and relationship-building skills.
Nice To Haves
- One year of banking, cash-handling, and/or customer service experience.
Responsibilities
- Provide a consistent, optimal customer experience on the cash line while handling deposits, withdrawals, payments, and other typical teller transactions.
- Answer customer inquiries about products and services and fulfill basic servicing requests, including new or replacement cards, information changes, PIN resets, check reorders, and basic problem resolution.
- Develop relationships with customers and stay informed about their relationship with the bank.
- Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
- Assist branch and fellow team members with basic tasks to resolve customer problems.
- Refer customers to internal experts when more complex financial goals and needs are identified.
- Follow bank processes and procedures and applicable laws and regulations, including duties assigned by the Branch Manager; help ensure sound banking practices by managing, identifying, and reporting operational risks.
- Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
- May make outbound calls using generated customer and prospect lead lists to educate customers about emerging technology and help meet their financial needs.
Benefits
- Paid vacation and sick time
- 401(k) with company match
- Medical, dental, and vision benefits
- Disability benefits
- Health Savings Account
- Flexible Spending Account
- Life insurance
- Parental leave
- Employee Assistance Program
- Associate Volunteer Program
- Eligibility to participate in a formulaic incentive plan based on performance against defined metrics and goals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
