Relationship Banker I - Huffman Branch - Birmingham AL

Regions Bank•Birmingham, AL

7d•$39,601 - $46,880•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone, processes transactions, identifies ways to meet customer needs, and helps resolve customer service inquiries. The role is suited to candidates with prior teller, limited banking, or some retail sales experience who are interested in a banking career with opportunities for growth and development. The banker builds personal connections with customers, supports their financial wellness, and educates them about banking options and Regions’ products and digital solutions. This is a full-time, incentive-eligible position at the Huffman branch in Birmingham, Alabama. The role is eligible for overtime under the Fair Labor Standards Act for hours worked over 40 per week. The position’s target pay range lists a minimum of $39,601.10 and a median of $46,880.00; incentive earnings are based on performance against defined metrics and goals.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide an optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and remain informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when more complex financial goals and needs are identified.
Follow bank processes and procedures and applicable laws and regulations, including duties delegated by the Branch Manager; help ensure sound banking practices and identify and report operational risks.
Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls from generated customer and prospect lead lists to explain emerging technology and help meet customers’ financial needs.