Relationship Banker I - Frayser Hollywood Branch
About The Position
At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while contributing to customers’ financial wellness. The role creates personal connections while processing transactions, identifies ways to meet customer needs, and helps resolve end-to-end service inquiries. It is suited to candidates with teller, limited banking, or some retail sales experience who are interested in career growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and provides personalized service while educating customers about ways to bank. The position is based at the Frayser Hollywood branch in Memphis, Tennessee. It is full-time and incentive-eligible, with overtime eligibility under the Fair Labor Standards Act for hours worked over 40 per week. The posted job range lists a minimum target pay of $37,621.05 and a median target pay of $44,536.00; compensation varies based on factors including experience, skills, contribution, location, and performance.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Strong customer focus and relationship-building skills.
Nice To Haves
- One year of banking, cash-handling, and/or customer service experience.
Responsibilities
- Provide a consistent, optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
- Answer customer questions about products and services and fulfill basic servicing requests, including new or replacement cards, information changes, PIN resets, check reorders, and basic problem resolution.
- Develop relationships with customers and remain informed about their relationship with the bank.
- Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
- Assist branch and team members with basic tasks that help resolve customer problems.
- Refer customers to internal experts when complex financial goals or needs are identified.
- Follow bank processes and procedures and applicable laws and regulations, complete duties delegated by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.
- Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
- May make outbound calls using generated customer and prospect lead lists to explain emerging technology and help meet customers’ financial needs.
Benefits
- Paid vacation and sick time
- 401(k) with company match
- Medical, dental, and vision benefits
- Disability benefits
- Health savings account
- Flexible spending account
- Life insurance
- Parental leave
- Employee assistance program
- Associate volunteer program
- Incentive plan eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
