Relationship Banker - Hollywood area

Bank of America•Hollywood, FL

1d•Onsite

About The Position

At Bank of America, the Relationship Banker helps make clients’ financial lives better by engaging them in the financial center, understanding their financial and life priorities, and connecting them with suitable solutions. The role includes assisting clients in the lobby with transactions and self-service resources such as mobile banking, online banking, and ATMs, and accurately processing cash transactions as needed. The position supports the bank’s risk culture and operational excellence while delivering a strong client experience. Relationship Bankers build client relationships, manage financial center traffic and appointments, make outbound calls, and partner with experts in small business, lending, and investments. This is a 40-hour-per-week, first-shift role based at one of the listed financial centers in the Hollywood and Los Angeles area. The position is in-office and requires the ability to work weekends and/or extended hours and travel to nearby financial center locations as needed.

Requirements

High school diploma, GED, secondary school credential, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results and clients’ best interests.
Collaborate effectively and build and nurture strong relationships.
Demonstrate passion, commitment, and drive to improve clients’ financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and feel comfortable engaging all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence educating clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills to meet client needs.
Follow established processes and guidelines and adhere to applicable laws and regulations.
Efficiently manage time and capacity while focusing on results and clients’ best interests.
Able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of financial services products and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Engage clients in the lobby, educate them about and assist with self-service transactions through mobile banking, online banking, and ATMs.
Accurately and efficiently process cash transactions for clients as needed.
Build relationships with clients and identify solutions that meet their financial needs and goals.
Follow established processes and guidelines, applicable laws, and regulations in daily activities.
Execute the bank’s risk culture and strive for operational excellence.
Partner with small business, lending, and investment experts to grow business knowledge and network.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.