Relationship Banker- Concord Area

Bank of America•Concord, NH

1d•$25 - $27•Onsite

About The Position

At Bank of America, the Relationship Banker engages clients in the financial center lobby, educates and assists them with transactions through self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions as needed. The role includes having in-depth conversations with clients to understand their financial and life priorities and connecting them with solutions that support their financial goals. The position is open across the Concord-area market. The specific financial center assignment is based on business needs. A new hire will train at one financial center and may then be assigned to another location within a reasonable commuting distance of home, to the extent permitted by applicable law. This is an in-office role and may require weekend or extended-hours work, including scheduling at any financial center within a reasonable distance.

Requirements

High school diploma, GED, secondary school, or equivalent.
Strong work ethic, motivation, results focus, and a client-first approach.
Ability to collaborate effectively and build and nurture strong relationships.
Commitment to delivering an experience that improves clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective, confident communication and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Ability to educate clients on simple transactions using ATM, online, and mobile banking.
Strong critical-thinking and problem-solving skills.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently while focusing on results and client interests.
Ability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.
Must meet applicable FDIC restrictions related to specified criminal history.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, acting in clients’ and the bank’s best interests and complying with applicable laws and regulations.
Build business knowledge and a professional network by partnering with small-business, lending, and investment experts.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby and educate them on self-service banking resources.
Process cash transactions accurately and efficiently as needed.
Understand clients’ financial and life priorities and connect them to suitable solutions.