Relationship Banker I - Rochester 4th Street

U.S. Bank•Rochester, MN

6d•$20 - $25

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual interactions, using a digital-first mindset to provide counsel. They establish trust by assessing and addressing customers’ banking needs, obtaining and processing customer and account information, explaining deposit and loan products and services, and recommending solutions aligned with customers’ goals. The role includes proactive outreach and follow-up, identifying solutions for new and existing clients, maintaining knowledge of consumer and business banking products—including digital services—and delivering a consistent client experience. Relationship Bankers greet clients, process basic transactions, open consumer and business accounts, complete service requests, and submit credit applications. They collaborate with branch teammates and partners, educate clients about digital and self-service tools, and use available resources and technology to deliver accurate, operationally excellent service. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal background and credit checks; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment.

Requirements

High school diploma or equivalent.
Less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
NMLS registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, including satisfactory criminal background and credit checks.
Ability to comply with U.S. Bank policies and procedures, including its Code of Ethics and Business Conduct and workplace conduct and safety policies.

Nice To Haves

Passion, commitment, and drive to improve clients’ financial lives.
Effective and confident client communication.
Proven ability to learn and adapt to new information and technology platforms.
Experience in financial services and knowledge of the industry, products, and solutions.
Cash handling experience.
Active listening and excellent problem-solving skills.
Ability to teach customers how to use digital technology.
Comprehensive knowledge of applicable bank and branch policies, procedures, and support systems.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up.
Ask questions to understand clients’ financial needs and banking channel preferences.
Identify and communicate appropriate solutions for new and existing clients.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide an optimal client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve clients.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging and self-service digital products and services.
Use available resources and technology to optimize client experience and ensure operational excellence and accuracy.
Complete the required NMLS registration process and maintain registration requirements.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.