Relationship Banker I - Newark/Market St (40 hour)

TD Bank • Newark, NJ

3d • Onsite

About The Position

The Relationship Banker I brings TD’s relationship-driven banking experience to life by partnering with clients to help them achieve their financial goals and overall financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while meeting risk and regulatory standards.

Working in a bank location, the banker engages clients through walk-in opportunities, lead management, and outbound outreach. They discover client needs, explain relevant options and potential risks in clear language, recommend personalized solutions, and establish follow-up steps. The role also provides ongoing guidance on TD products, services, and digital capabilities; handles mortgage inquiries and referrals; and follows policies for accurate documentation, client protection, and regulatory compliance.

This position is classified as a loan originator and mortgage loan originator for applicable regulatory purposes. The employee must be eligible for covered-financial-institution employment and NMLS registration, and must pass the required background and credit checks.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active NMLS registration as required for the role.
• Eligibility for employment with a covered financial institution and for registration as a mortgage loan originator under applicable regulations.
• Satisfactory criminal background and credit report checks, and required statements or certifications concerning government agency or authority findings.
• Ability to perform the physical and cognitive activities described in the posting, including continuous sedentary work, multitasking, operating standard office equipment, concentration, reading and writing, and basic arithmetic.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire and deepen client relationships through walk-in engagement, lead management, and outbound outreach.
• Conduct goals-based client discovery to identify needs and priorities, explain relevant options and risks, and recommend personalized solutions and next steps.
• Provide ongoing client guidance and education about TD products, services, and digital banking capabilities.
• Build client trust through consistent, personalized interactions and a client-first approach.
• Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
• Resolve client concerns end-to-end where possible and escalate issues when needed.
• Capture client information accurately and balance client needs with risk and compliance requirements.
• Verify client identification, maintain data integrity, and follow authentication, documentation, AML, and other regulatory requirements.
• Identify discrepancies, material changes, and risk indicators, and escalate them according to policy.
• Complete required training, share knowledge and best practices, collaborate with colleagues, and contribute to team performance and a positive work environment.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Variable compensation or incentive awards, with eligibility for cash and/or equity awards generally through participation in an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED