Relationship Banker I - Ponchatoula Branch
About The Position
At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while contributing to customers’ financial wellness. The role creates personal connections while processing transactions, identifies ways to meet customer needs, and helps resolve end-to-end service inquiries. It is suited to candidates with prior teller, limited banking, or some retail sales experience who want to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, with strong communication and personalized customer-service skills. The position is based in Ponchatoula, Louisiana, and is incentive eligible. It is full time, and hours worked over 40 per week must be tracked; the role is eligible for overtime under the Fair Labor Standards Act.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and maintaining attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Strong customer focus and relationship-building skills.
Nice To Haves
- One year of banking, cash-handling, and/or customer service experience.
Responsibilities
- Provide an optimal customer experience while handling cash-line transactions, including deposits, withdrawals, payments, and other typical teller transactions.
- Answer customer inquiries about products and services and fulfill basic service requests, such as issuing new or replacement cards, updating information, resetting PINs, reordering checks, and resolving basic problems.
- Develop customer relationships and remain informed about customers’ relationships with the bank.
- Educate customers on standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
- Assist branch and team members with basic tasks to resolve customer problems.
- Refer customers to internal experts when complex financial goals or needs are identified.
- Follow bank processes and procedures and applicable laws and regulations, complete duties assigned by the Branch Manager, and help manage, identify, and report operational risks.
- Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance on Regions’ solutions.
- May make outbound calls using generated customer and prospect lead lists to explain emerging technology and assist with customers’ financial needs.
Benefits
- Paid vacation and sick time
- 401(k) with company match
- Medical, dental, and vision benefits
- Disability benefits
- Health savings account
- Flexible spending account
- Life insurance
- Parental leave
- Employee assistance program
- Associate volunteer program
- Formulaic incentive plan with potential to earn incentives based on performance against defined metrics and goals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
