Relationship Banker Business Specialist

PNC•Lubbock, TX

7d•Onsite

About The Position

The Relationship Banker Business Specialist works in PNC's Lubbock Branch in Lubbock, Texas. The role acquires and expands consumer and Business Banking relationships with sales revenue under $2 million, generating leads and conducting appointments both inside and outside the branch. It manages Business Banking relationships and collaborates with ecosystem partners to deliver a differentiated client experience from acquisition through onboarding and ongoing service. The specialist identifies client needs and recommends tailored solutions across deposits, lending, cash management, payments, and investing. The role also supports branch operations, helps identify referral opportunities, educates clients about financial transaction options and technology, and manages risk by following policies and procedures. PNC describes itself as an in-office company. Spanish bilingual ability is preferred.

Requirements

Typically, a university or college degree with less than one year of professional experience, and/or successful completion of a formal development program; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead of a degree.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Bilingual Spanish ability is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, business acumen, customer experience management, digital awareness, effective communications, managing multiple priorities, matrix management, prospecting, selling, and understanding customer needs.

Responsibilities

Acquire and expand consumer and Business Banking relationships with sales revenue under $2 million.
Proactively generate leads, manage referrals, and conduct appointments inside and outside the branch.
Manage and grow Business Banking relationships, using client information to develop actionable sales strategies and tactics.
Collaborate with ecosystem partners, identify the best resources for client needs, make introductions, and follow up on referrals.
Deliver a differentiated client experience from acquisition through onboarding and servicing, using advanced conversation skills and tailored solutions.
Resolve client problems courteously and urgently, escalating when necessary, and advocate for clients across PNC departments.
Work with the branch team, Branch Manager, and Business Banker to identify and follow up on consumer and business opportunities.
Conduct lobby engagement activities, educate clients about financial transaction options, and use technology and other resources to meet client needs.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems and build client loyalty.
Adhere to policies and procedures, exercise sound judgment, identify and avoid loss, and participate in efficient and accurate branch operations.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service