Relationship Banker Business Specialist

PNC•Wayne, NJ

15d•$63,000 - $105,000•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and contribute to an inclusive workplace. This in-office role is within PNC's Metro Market and Mid-Market Region and is based in Wayne, New Jersey. Spanish is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Relationship Banker Business Specialist acquires and expands Consumer and Business Banking relationships with sales revenue under $2 million. The role generates leads, conducts appointments inside and outside the branch, collaborates with ecosystem partners, and delivers a differentiated client experience from acquisition through onboarding and servicing. It manages business banking relationships, develops referral opportunities, and connects clients with the appropriate PNC resources. The specialist supports client financial well-being with tailored solutions that may include deposits, lending, cash management, payments, and investing. The role works with branch colleagues to identify opportunities, educate clients on transaction-management options and technology, resolve issues, and build client loyalty. It also participates in branch operations and manages risk by following policies and procedures, using sound judgment, and identifying potential losses. The position requires the ability to serve as a Notary Public in the applicable state. Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations. The role is incentive eligible; incentive payments are based on company, business, and/or individual performance. The listed base salary range is $63,000 to $105,000.

Requirements

A university or college degree with less than one year of professional experience, and/or successful completion of a formal development program; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Bachelor's degree listed under education.
Ability to serve as a Notary Public in the applicable state.
Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Spanish speaking ability is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, business acumen, customer experience management, digital awareness, effective communications, managing multiple priorities, matrix management, prospecting, selling, and understanding customer needs.

Responsibilities

Acquire and expand Consumer and Business Banking opportunities with sales revenue under $2 million.
Proactively generate leads and conduct appointments inside and outside the branch.
Manage and grow Business Banking relationships, using client information to develop actionable sales strategies and tactics.
Position bank products and services to grow share of wallet and attract new consumer and business households.
Generate quality referrals and use tools and protocols to support business results.
Build and lead an ecosystem of internal and external partners, including PNCWM, PNC Private Bank, Business Banking, and Mortgage.
Identify appropriate resources for client needs, make introductions, and hold partners accountable for updates and referral follow-up.
Deliver a differentiated client experience from acquisition through onboarding and servicing, using advanced conversation skills and tailored solutions.
Resolve client problems courteously and urgently, escalating when necessary, and advocate for clients across PNC departments.
Work with the branch team, Branch Manager, and Business Banker to identify and follow up on consumer and business banking opportunities.
Engage clients in the lobby, position relevant PNC products, and educate clients about technology, tools, and resources for managing financial transactions.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems and build loyalty.
Adhere to policies and procedures, demonstrate sound judgment, identify and avoid losses, and participate in efficient and accurate branch operations.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.