Relationship Banker Business Specialist

PNC Bank•Wayne, NJ

13d•Onsite

About The Position

The Relationship Banker Business Specialist acquires and expands share of wallet for Consumer and Business Banking opportunities with less than $2 million in sales revenue. Based in Wayne, New Jersey, within PNC's Metro Market and Mid-Market Region, the role manages and grows Business Banking relationships and generates leads and appointments both inside and outside the branch. The specialist collaborates with ecosystem partners to deliver a differentiated client experience from acquisition through onboarding and servicing. The role uses client information and knowledge of bank products and services to identify opportunities, develop sales strategies, generate referrals, and connect clients with appropriate resources. It works with partners across PNC, including PNC Wealth Management, PNC Private Bank, Business Banking, and Mortgage, and coordinates referral follow-up. The specialist provides tailored solutions for clients’ financial needs, which may include deposits, lending, cash management, payments, and investing. The role supports branch staff in identifying consumer and business opportunities, engages clients in the lobby, educates them about technology and financial transaction options, and resolves client problems courteously and promptly. It also participates in branch operations and manages risk by following policies and procedures and exercising sound judgment. PNC describes this as an in-office position. Spanish speaking is preferred. Candidates must be able to serve as a Notary Public in the applicable state. The position is incentive eligible, with pay based on company, business, and/or individual performance.

Requirements

Ability to demonstrate the knowledge, skills, and abilities appropriate for the role.
Typically, a university or college degree with less than one year of professional experience, and/or successful completion of a formal development program; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Ability to serve as a Notary Public in the applicable state.
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Spanish speaking ability is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Preferred competencies include banking products, business acumen, customer experience management, digital awareness, effective communications, managing multiple priorities, matrix management, prospecting, selling, and understanding customer needs.

Responsibilities

Acquire and expand share of wallet for Consumer and Business Banking opportunities under $2 million in sales revenue.
Manage and grow Business Banking relationships under $2 million in sales revenue.
Generate leads proactively and conduct appointments inside and outside the branch.
Use client information and knowledge of bank products and services to develop sales strategies, identify opportunities, and attract new consumer and business households.
Generate quality referrals and collaborate with ecosystem partners, including PNC Wealth Management, PNC Private Bank, Business Banking, and Mortgage.
Identify appropriate resources for client needs, make introductions, and hold partners accountable for routine updates and referral follow-up.
Deliver a differentiated client experience from acquisition through onboarding and servicing, using advanced conversation skills and tailored solutions.
Address client problems courteously and urgently, escalating when necessary, and advocate for clients across relevant PNC departments.
Work with branch staff, the Branch Manager, and Business Banker to identify opportunities, make referrals, and expand share of wallet.
Engage clients in the lobby and position PNC products to meet their needs.
Educate clients on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems and support client loyalty.
Manage risk by adhering to policies and procedures, exercising sound judgment, and applying heightened scrutiny to help avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.