Relationship Banker Business Specialist

PNC•Grand Rapids, MI

13d•Onsite

About The Position

At PNC, employees work to deliver a strong customer experience in an inclusive workplace. This role is part of PNC's Retail Banking organization and is based at the Grand Rapids Downtown Branch in Grand Rapids, Michigan. The position is in-office; candidates are encouraged to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The Relationship Banker Business Specialist acquires and expands Consumer and Business Banking relationships with sales revenue under $2 million. The role generates leads and conducts appointments inside and outside the branch, collaborates with ecosystem partners, and delivers a differentiated client experience from acquisition through onboarding and servicing. It manages business banking relationships, identifies client needs, develops sales strategies, and connects clients with suitable PNC resources. The position also supports branch referrals and daily operations, educates clients about financial transaction options and technology, resolves client problems, and manages risk by following policies and procedures. Candidates typically have a university or college degree and less than one year of professional experience, or an acceptable comparable combination of education, certifications, and experience. A bachelor's degree is listed under Education. The position requires the ability to serve as a Notary Public in the applicable state and is subject to required background checks.

Requirements

Typically requires a university or college degree with less than one year of professional experience and/or successful completion of a formal development program; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Bachelor's degree listed under Education.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrate appropriate knowledge, skills, and abilities for the role, including customer focus and managing risk.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Business acumen
Customer experience management
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Prospecting
Selling
Understanding customer needs

Responsibilities

Acquire and expand Consumer and Business Banking opportunities for clients with under $2 million in sales revenue.
Generate leads proactively and conduct appointments inside and outside the branch.
Manage and grow Business Banking relationships and use client information to develop actionable sales strategies and tactics.
Generate quality referrals and collaborate with ecosystem partners, including PNCWM, PNC Private Bank, Business Banking, and Mortgage.
Identify appropriate resources for client needs, make introductions, and hold partners accountable for updates and referral follow-up.
Deliver tailored solutions across deposits, lending, cash management, payments, and investing.
Resolve client problems courteously and promptly, escalating when necessary, and advocate for clients across PNC departments.
Work with the branch team, Branch Manager, and Business Banker to identify opportunities, create referrals, and expand share of wallet.
Perform lobby engagement, educate clients about financial transaction options, and leverage technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems and build client loyalty.
Manage risk by adhering to policies and procedures, exercising sound judgment, and participating in efficient and accurate branch daily operations.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year depending on career level and years of service