Relationship Banker Business Specialist

PNC•Decatur, IL

8d•$52,500 - $87,500•Onsite

About The Position

At PNC, employees work together to provide customers with a strong experience and to foster an inclusive workplace. This role is part of PNC's Retail Banking organization and is based in Decatur, Illinois. PNC describes itself as an in-office company. Employment visa sponsorship and STEM OPT participation are not available for this position. The Relationship Banker Business Specialist acquires and expands consumer and business banking relationships for businesses with sales revenue under $2 million. The role generates leads and conducts appointments inside and outside the branch, collaborates with ecosystem partners, and provides a differentiated client experience from acquisition through onboarding and servicing. It also supports branch operations and manages risk by following policies, procedures, and established limits. The role requires the ability to serve as a Notary Public in the applicable state. Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. The position is incentive eligible, with payments based on company, business, and/or individual performance.

Requirements

Bachelor's degree; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Work at this level typically requires a university or college degree with less than one year of professional experience and/or successful completion of a formal development program.
No required certifications are listed.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, business acumen, customer experience management, digital awareness, effective communications, managing multiple priorities, matrix management, prospecting, selling, and understanding customer needs.

Responsibilities

Manage and grow Business Banking relationships with sales revenue under $2 million, and pursue consumer and business banking opportunities.
Proactively generate leads, manage referrals, and conduct appointments inside and outside the branch.
Use knowledge of banking products and services and client information to develop sales strategies, grow clients' share of wallet, and attract new households.
Generate quality referrals and work with ecosystem partners, including PNC Wealth Management, PNC Private Bank, Business Banking, and Mortgage, to connect clients with appropriate resources.
Follow up with partners and hold them accountable for routine updates and referral follow-through.
Deliver tailored solutions for clients' needs across deposits, lending, cash management, payments, and investing.
Resolve client problems courteously and promptly, escalating when necessary, and advocate for clients across relevant PNC departments.
Work with the branch team, Branch Manager, and Business Banker to identify opportunities, make referrals, and follow up on opportunities to expand client relationships.
Engage with clients in the branch lobby, present relevant PNC products, and educate clients about financial transaction options using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems and build client loyalty.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and applying heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.