Relationship Banker 1 - Marion, IA (Sign-On Bonus $1,500)

U.S. Bank•Marion, IA

12d

About The Position

U.S. Bank Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual interactions, using a digital-first mindset to provide counsel tailored to customers’ banking needs. They build trust by assessing needs, obtaining and processing customer and account information, explaining deposit and loan products and services, and recommending solutions aligned with each customer’s goals. The role includes proactive customer outreach and follow-up, maintaining knowledge of consumer and business banking products—including digital services—and providing a consistent client experience. Relationship Bankers greet clients, process basic transactions, open consumer and business accounts, complete service requests, and submit credit applications. They work collaboratively with branch colleagues and partners and educate customers about digital and self-service options while using available resources and technologies to serve clients accurately and effectively. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal background and credit checks; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment.

Requirements

High school diploma or equivalent.
Typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
Ability to meet and maintain NMLS registration requirements, including satisfactory criminal background and credit checks.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to effectively engage and communicate with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ needs while leveraging a digital-first mindset.
Basic proficiency in making appropriate recommendations that meet customers’ needs reactively and proactively.
Financial services industry experience preferred.

Responsibilities

Build relationships with customers through in-person, appointment-based, and virtual channels.
Assess customers’ banking needs and recommend deposit, loan, and other banking solutions suited to their goals.
Obtain and process customer and account information.
Proactively reach out to clients, follow up, ask questions, and learn about their financial needs and banking channel preferences.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Collaborate with branch team members and partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about digital and self-service products and services.
Use available resources and technologies to optimize the client experience and provide accurate operational service.
Complete the NMLS registration process and maintain the required registration.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension.
$1,500 sign-on bonus.