Rehab Office Specialist - Full Time First Shift
About The Position
The Rehab Office Specialist provides customer support to Valley Health customers and employees and coordinates with staff inside and outside the department to support operations. Under minimal supervision, the employee supports rehabilitation services operations, keeps current with technology, and multitasks in a fast-paced environment. The role facilitates timely patient access to rehabilitation services by scheduling appointments to optimize capacity, completing patient admission and registration, and ensuring preauthorization requirements are met across potential payor sources. This includes reviewing medical and rehabilitation diagnoses and procedures against medical necessity criteria. The employee also provides clerical and administrative support, including answering phones, entering data, preparing reports, filing, scanning, and ordering and organizing supplies. The employee maintains awareness of departmental, hospital, and organizational initiatives and communicates professionally and promptly, including through email.
Requirements
- High school diploma or GED.
- BLS Certification (Basic Life Support) from the American Heart Association for Healthcare Providers; new hires must obtain the appropriate AHA certification before completing orientation.
- Ability to perform data entry in multiple software systems.
- Above-average organizational skills and attention to detail.
- Ability to establish and maintain effective working relationships with associates, patients, and others.
- Strong communication skills, by phone and in person.
Nice To Haves
- Graduation from an accredited medical secretarial or business program.
- One year of office experience with keyboarding skills.
Responsibilities
- Provide customer support to Valley Health customers and employees.
- Communicate with intradepartmental and interdepartmental employees to facilitate operations.
- Schedule rehabilitation patient appointments to support timely access and optimize capacity.
- Complete patient admission and registration processes.
- Ensure preauthorization requirements are met for potential payor sources, including reviewing diagnoses and procedures for medical necessity criteria.
- Provide clerical and administrative support to the Rehabilitation Services Operations team, including answering telephones, entering data, preparing reports, filing, scanning, and ordering and organizing supplies.
- Stay current on departmental, hospital, and organizational initiatives and updates.
- Monitor and respond to communications, including emails, professionally and promptly.
Benefits
- Competitive salary.
- Zero-deductible health plan.
- Dental and vision insurance.
- Paid time off.
- Tuition assistance.
- Retirement savings match.
- Employee assistance program.
- Incentive-based wellness program membership.
- Health savings account and flexible spending account for childcare.
- Life insurance.
- Short-term and long-term disability coverage.
- Professional development.
- Discounts to on-campus dining.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
