About The Position
The Bloomingdale’s Gift Registry Concierge delivers a personalized experience to registry customers, both in store and online. The role serves as a merchandise and service expert, learns registrants’ needs, guides their registry-building journey, and supports them throughout the experience. The consultant develops broad merchandise knowledge, especially in Home products, and builds lasting customer relationships and loyalty. The position also supports registry and business goals through customer engagement, loyalty program enrollment, and use of technology and online platforms.
Requirements
- High school diploma or equivalent.
- 1–2 years of related experience.
- Exceptional customer service skills.
- Professional and outgoing demeanor.
- Exceptional communication skills and ability to engage in conversation.
- Curiosity about registrants’ needs.
- Experience building client relationships.
- Ability to maintain composure in difficult situations.
- Ability to work independently and as part of a team in a learning environment.
- Ability to work a flexible schedule based on department and company needs, including retail hours, days, evenings, weekends, and/or holidays.
- Proficiency with computers, including Microsoft Office and the Internet.
Nice To Haves
- Prior Home Store-related experience and/or training.
Responsibilities
- Engage and welcome customers to the Gift Registry Department.
- Deliver personalized service by learning about customers’ needs and lifestyles.
- Develop product knowledge, particularly of Home merchandise, and advise customers on product features, benefits, and style.
- Build customer relationships and loyalty through maintaining a client book.
- Promote the loyalty program by selling applications and enrollments.
- Use tools to connect with customers online and in store, helping them feel comfortable and build trust.
- Serve as a liaison to the broader merchandise assortment beyond registry needs.
- Manage customer interactions across multiple online platforms.
- Handle multiple priorities and learn new procedures in a fast-paced environment.
- Use technology to support the customer experience and build registry value.
- Meet regularly with the Supervisor to review goals and best practices.
- Meet or exceed registry and business goals.
Benefits
- Day-1 medical, dental, and vision benefits for eligible colleagues.
- Competitive pay.
- Paid time off.
- Flexible holiday time off and flexible scheduling.
- Instant access to earned wages through PayActiv.
- Enhanced benefits, including pet, home, and auto insurance.
- 401(k) plan options.
- Bonus earning opportunities.
- Growth potential opportunities.
- Employee discount at Bloomingdale’s and Macy’s stores.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
