Registries Specialist

NECSWS

19h

About The Position

The Registries Specialist helps shape the long-term direction of NEC’s clinical registry products and services, focusing primarily on the UK and selected international opportunities. The role supports development of NEC’s registry strategy and offering by researching customer needs, commissioning priorities and competitors; assessing opportunities and their commercial viability; and developing evidence-based recommendations and business cases for services and partnerships. The Director sets strategic direction, while Product Management owns the platform roadmap and uses the role’s evidence to inform priorities.

The role builds relationships with registry owners, commissioners, clinicians, medical societies, academic groups, healthcare providers, MedTech organisations and other external stakeholders. It advises customers and colleagues on registry design, participation and data quality, and how these affect clinical audit, outcomes reporting and real-world evidence. The Specialist also contributes registry expertise to sales and marketing activity, including demonstrations, bids and proposals, while Sales owns commercial negotiations and closure.

The position manages relationships with a small portfolio of named registry customers. It agrees account plans and success measures, chairs regular reviews, monitors evidence of progress, follows up on actions, represents customer priorities during onboarding and escalations, and identifies renewal risks and opportunities. Delivery teams lead implementation, training and routine support. The role also shares knowledge and provides training and mentorship on registry concepts and best practices.

Requirements

• First-hand experience working with clinical registries or national clinical audit, including understanding clinical engagement, data collection, governance and how results are used to improve care.
• Experience managing customer or partner relationships and agreeing outcomes with senior stakeholders.
• Credibility in discussions with clinicians, registry owners and commissioners.
• Evidence of turning customer feedback and market research into a service recommendation, investment case or partnership proposal.
• Ability to assess commercial viability and explain the basis for a decision.
• Solid working knowledge of real-world evidence (RWE) and the strengths and limitations of registry data.
• Ability to explain evidence and health data governance considerations clearly to clinical, technical and commercial audiences.
• Ability to manage competing priorities independently and bring Product, Sales and Delivery colleagues together to follow through on commitments.
• Pre-existing right to work and travel within the UK; documentary evidence is required.
• Satisfactory vetting, references and occupational health checks; a Disclosure and Barring Service (DBS) check may also be required depending on the nature of the role.

Nice To Haves

• Hands-on experience designing RWE studies, evaluating clinical outcomes or using registry data for research.
• Experience with healthcare software platforms, public sector tenders, MedTech partnerships or registry programmes outside the UK.

Responsibilities

• Research customer needs, commissioning priorities and competitor offerings.
• Recommend markets and opportunities for NEC to pursue, explaining supporting evidence and trade-offs.
• Develop business cases for new or improved services, including demand, costs, pricing options and delivery implications.
• Build relationships with medical societies, clinical registry leads, academic groups, healthcare providers and MedTech organisations.
• Develop partnership proposals where participants share a clear purpose and benefit.
• Advise customers and colleagues on registry design, participation and data quality and their effects on clinical audit, outcomes reporting and real-world evidence.
• Involve clinical, analytical and information governance specialists when proposals require their expertise.
• Engage external stakeholders, including key opinion leaders, healthcare providers, industry and regulatory agencies, to improve understanding of registries and promote NEC.
• Engage regularly with customers to support satisfaction with NEC products and services.
• Provide registry expertise across the business to help cross-functional teams develop and support products and services.
• Work with Sales and Marketing to define target users, value proposition and go-to-market approach for new services.
• Contribute registry expertise to demonstrations, bids and proposals.
• Own relationships with assigned registry customers and agree account plans covering priorities, success measures, stakeholders and upcoming decisions.
• Chair regular account reviews and use evidence such as participating sites, data completeness and use of outcome reports to assess progress.
• Agree actions, owners and dates with customers and follow up.
• Represent customer priorities during onboarding and when issues arise.
• Coordinate escalations that threaten an agreed customer outcome or the customer relationship.
• Identify renewal risks and opportunities to extend customer relationships, and work with Sales on next steps.
• Distinguish individual customer requests from needs that may warrant investment across the registry portfolio.
• Provide training and mentorship to team members and stakeholders on registry concepts and best practices.

Benefits

• Private medical cover funded by NEC for employees, with the option to add family members at an additional cost.
• 25 days of paid holiday, with the option to buy or sell leave (FTE).
• Life assurance cover of four times basic salary funded by NEC, with the option to increase cover at an additional cost.
• Group Pension Plan with employer contributions up to a maximum of 8.5%.
• Flexible benefits to suit individual needs.
• Free access to LinkedIn Learning, with over 15,000 courses.
• Above-average pension scheme.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed