Registration Supervisor (FT) | Business Services | Ames | 2026-260

McFarland Brand 2016-09-29 • Ames, IA

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About The Position

McFarland Clinic is accepting applications for a Registration Supervisor in its Business Services department in Ames. The role supervises day-to-day operations of direct reports and supports staff in delivering consistent, high-quality patient interactions. The supervisor monitors work queue metrics and revenue cycle and staff productivity dashboards, identifies workflow or process changes, and resolves errors requiring independent judgment. The position also serves as an escalation point for complex patient concerns, including de-escalating difficult situations. The clinic seeks a service-oriented team player who can provide extraordinary care to patients.

Requirements

• High school diploma, GED, or HiSET.
• Minimum of two years of medical office or patient registration experience preferred.
• Pre-employment drug screening and criminal history background checks are conditions of hire.

Nice To Haves

• Associate degree in business or a related field.
• Previous supervisory experience.

Responsibilities

• Supervise the day-to-day operations of direct reports, providing guidance, coaching, and support.
• Monitor work queue metrics to identify and facilitate needed workflow or process changes within Business Services and/or clinical departments.
• Serve as an escalation point for complex patient concerns, including de-escalating difficult situations.
• Support staff in delivering consistent, high-quality patient interactions.
• Routinely monitor revenue cycle and staff productivity dashboards.
• Perform error resolutions requiring independent judgment.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED