Registration Supervisor (FT) | Business Services | Ames | 2026-260

McFarland Clinic • Ames, IA

9d

About The Position

McFarland Clinic is hiring a Registration Supervisor for its Business Services department in Ames. The role supervises day-to-day operations of direct reports, providing guidance, coaching, and support. The supervisor monitors work queue metrics and facilitates workflow or process changes within Business Services and/or clinical departments. This person also serves as an escalation point for complex patient concerns, supports staff in delivering consistent, high-quality patient interactions, routinely monitors revenue cycle and staff productivity dashboards, and independently resolves errors requiring judgment.

The schedule is Monday through Friday, 7:00 AM to 4:00 PM. A pre-employment drug screen and criminal history background check are conditions of hire.

Requirements

• High school diploma, GED, or HiSET.
• A minimum of two years of medical office or patient registration experience is preferred.
• Previous supervisory experience is preferred.

Nice To Haves

• Associate degree in business or a related field preferred.
• Minimum of two years of medical office or patient registration experience preferred.
• Previous supervisory experience preferred.

Responsibilities

• Supervise the day-to-day operations of direct reports, providing guidance, coaching, and support.
• Monitor work queue metrics to identify and facilitate needed workflow or process changes within Business Services and/or clinical departments.
• Serve as an escalation point for complex patient concerns, including de-escalating difficult situations.
• Support staff in delivering consistent, high-quality patient interactions.
• Routinely monitor revenue cycle and staff productivity dashboards.
• Perform error resolutions requiring independent judgment.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED