Registration Supervisor

The Ohio State University • Outpatient Care Powell (1046), KY

1d • Onsite

About The Position

The Ambulatory Registration department currently operates without a dedicated Supervisor level role, relying instead on Registration Managers to absorb supervisory responsibilities. This structure has resulted in role misalignment. Ambulatory Registration Leads are frequently filling staffing gaps and monitoring WQ’s while Managers are performing daily supervisory tasks, that take away from their ability to complete managerial level responsibilities. The Registration Supervisor assists in the management of all operations within their work area. This includes management of staff, operational processes, and programmatic services. This is a working supervision position and includes interviewing patients and/or their family members, accurate insurance coding, problem solving operational issues, and maintaining accurate census. The supervisor coordinates the registration process from pre-registration to patients’ arrival at the point of care, emphasizing quality service and customer satisfaction.

Requirements

• Bachelor's degree or equivalent of 3 years of relevant experience in a Lead / Supervisory or Management level role and/or healthcare experience.
• Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content.
• Ability to work in multiple systems for assigned tasks, management and reporting.
• High level of customer service skills.
• Able to prioritize and coordinate multiple tasks in a busy environment.

Nice To Haves

• 4-8 years of relevant experience preferred in a healthcare setting, existing revenue cycle department or customer service role.
• Medical terminology, coding and third-party reimbursement experience.
• Strong problem-solving and presentation skills.

Responsibilities

• Assists in the management of all operations within their work area, including management of staff, operational processes, and programmatic services.
• Interviews patients and/or their family members.
• Performs accurate insurance coding.
• Solves operational issues.
• Maintains accurate census.
• Coordinates the registration process from pre-registration to patients’ arrival at the point of care, emphasizing quality service and customer satisfaction.
• Demonstrates competency in daily functions, interpersonal and cognitive skills required to meet essential job functions.
• Maintains knowledge related to product/service line, quality improvement, cost reduction, current registration and billing policy and procedures as well as scheduling policies and procedures.
• Maintains proficiency in utilizing all applicable systems.
• Meets mandatory educational and health requirements, as well as ongoing scheduling and registration competencies.
• Attends Health System and Departmental in-services, education forums, and meetings as required.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level