Registration & Scheduler

HonorHealth • Phoenix, AZ

2d • Onsite

About The Position

HonorHealth is seeking a Registration & Scheduler to act as the first point of contact for all customers. This role involves organizing and facilitating clerical administrative duties within the department, performing a variety of cross-functional clerical and patient support duties including telephone, registration, scheduling, and data entry. The position is also responsible for patient chart maintenance and communication with physicians' offices. Duties may vary depending on departmental needs. The role is part of the Patient Services category, within the HOPD Registration department, with shifts from Monday to Friday, 6:00 AM to 6:00 PM, in the central Phoenix and Scottsdale area. HonorHealth is a large nonprofit healthcare system in Arizona, known for its culture of warmth and neighborly kindness, dedicated to caring for the health and well-being of the greater Phoenix area.

Requirements

• High School Diploma or GED Required
• 1 year, in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
• Fingerprint Clearance Card (FPC) - Certificate, Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required

Nice To Haves

• Preferred 2 years, in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience.
• Basic Cardiac Life Support (BCLS) - Certification, Preferred

Responsibilities

• Acts as first point of contact to all customers.
• Organizes and facilitates clerical administrative duties of department.
• Performs a variety of cross-functional clerical and patient support duties to include telephone, registration, scheduling clerical administrative duties and/or data entry duties as they relate to department.
• Responsible for patient chart maintenance and communication with physicians' offices as needed and requested.
• Contacts/greets and communicates with customers.
• Responsible for answering telephone calls, retrieving and responding to voice mail messages.
• Directs all information to appropriate individual.
• Orients patients to the department with directions and instructions.
• Receives and transfers incoming calls.
• Generates reports and retrieves images from the PACS system.
• Assists in maintaining efficient patient workflow.
• Maintains all records and ensure dissemination of such files to designated/requesting parties.
• Ensures patients are appropriately prepared for their exam.
• Transports patients when necessary, will assist Supervisor, Radiologist and/or Technologists within scope of position as directed.
• Performs a variety of scheduling for procedures, including scheduling patients for initial and follow-up appointments.
• Tracks no-shows, documents in appropriate system and communicates with physician, if applicable.
• Provides schedule in directed format to staff as needed.
• Performs a variety of registration duties, including providing patient with the initial registration information, creates and/or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility.
• Completes daily data entry and scanning of patient registration information.
• Obtains authorization from insurance companies as applicable.
• Collects co-pays and payments required for procedures.
• Completes and submits daily deposits and or billing as applicable.
• In accordance with HIPPA, completes patient chart process and maintains with appropriate information.
• Communicates with applicable insurance carriers and hospital billing for authorization updates.
• Ensure that appropriate chart information is forwarded to medical records as applicable.
• Communicates with Workman’s Compensation and hospital billing for authorization updates and billing.
• Views email on a daily basis and provides supervisor with appropriate information and memorandums.
• Maintain inventory of office supplies/forms and places orders as required.
• Performs other duties as assigned.

Benefits

• Expert care from experts who care.
• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff
• Culture is built on warmth and neighborly kindness
• Focused on doing what matters most — caring for people and communities across the greater Phoenix area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED