Registration & Scheduler

HonorHealth•Gilbert, AZ

5d•Onsite

About The Position

Acts as the first point of contact for all customers, organizing and facilitating clerical administrative duties of the department. This role performs a variety of cross-functional clerical and patient support duties including telephone, registration, scheduling, and data entry related to the department. The position is responsible for patient chart maintenance and communication with physicians' offices as needed. Duties may vary depending on departmental needs.

Requirements

High School Diploma or GED
1 year in a healthcare-related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY)

Nice To Haves

2 years in healthcare-related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience.
Basic Cardiac Life Support (BCLS) - Certification

Responsibilities

Contacts, greets, and communicates with customers.
Answers telephone calls, retrieves and responds to voice mail messages, and directs information to the appropriate individual.
Orients patients to the department with directions and instructions.
Receives and transfers incoming calls.
Generates reports and retrieves images from the PACS system.
Assists in maintaining efficient patient workflow.
Maintains all records and ensures dissemination of such files to designated/requesting parties.
Ensures patients are appropriately prepared for their exam.
Transports patients when necessary.
Assists Supervisor, Radiologist, and/or Technologists within the scope of the position as directed.
Performs a variety of scheduling for procedures, including initial and follow-up appointments.
Tracks no-shows, documents in the appropriate system, and communicates with the physician if applicable.
Provides schedule in a directed format to staff as needed.
Performs a variety of registration duties, including providing patient with initial registration information, creating/choosing appropriate electronic record, gathering signatures, medical authorization/referral coordination, and/or financial responsibility.
Completes daily data entry and scanning of patient registration information.
Obtains authorization from insurance companies as applicable.
Collects co-pays and payments required for procedures.
Completes and submits daily deposits and/or billing as applicable.
Completes patient chart process in accordance with HIPAA and maintains with appropriate information.
Communicates with applicable insurance carriers and hospital billing for authorization updates.
Ensures that appropriate chart information is forwarded to medical records as applicable.
Communicates with Workman’s Compensation and hospital billing for authorization updates and billing.
Views email on a daily basis and provides supervisor with appropriate information and memorandums.
Maintains inventory of office supplies/forms and places orders as required.
Performs other duties as assigned.