Supervisor, Registration Solutions

BCD•Chicago, IL

5d•$70,000 - $75,000•Hybrid

About The Position

Join The Collective’s Registration Solutions team as a working supervisor who knows registration inside and out and loves helping a team do great work together. This role supports The Collective business in a fast-paced, idea-driven environment where collaboration, creativity, and high-touch client service matter every day. You’ll split your time between leading a team and managing your own programs, keeping service levels strong and projects moving smoothly. If you’re energized by solving problems, building team trust, and making complex registration work feel seamless, this could be a great fit.

Requirements

Experience supporting large-scale programs, multi-hotel events, or projects with multiple registration managers and third-party suppliers
A background in hotel operations, meeting registration, meeting planning, or event logistics
Less than 25% travel

Nice To Haves

A bachelor’s degree, ideally in Hospitality, Event Planning, or a related field

Responsibilities

Leading with a collaborative, team-first mindset in a creative, deadline-driven environment
Managing online registration programs from setup through reporting while keeping timelines, data, and attendee experiences on track
Using Cvent and Excel to handle complex registration details with accuracy and confidence
Communicating clearly with clients, attendees, suppliers, and internal teams, even when priorities shift quickly
Mentoring and training others, giving thoughtful feedback, and helping a team grow while staying accountable to results
Onsite registration management experience and the ability to troubleshoot calmly in the moment
Presenting updates, statistics, and progress in internal and client-facing meetings