Specialist-Registration I

IU Health•Indianapolis, IN

6d•Onsite

About The Position

The Registration Specialist plays a vital role in delivering a positive patient experience by facilitating efficient patient flow from arrival through their clinical destination. This position supports patient care by ensuring accurate registration, scheduling, financial documentation, and exceptional customer service in a fast-paced clinical environment. This role requires strong attention to detail, teamwork, empathy, and the ability to remain calm and organized while supporting a high-volume clinic.

Requirements

High School Diploma/GED is required.
Prefer relevant experience in a health care setting.
Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
Basic proficiency in MS Office (Word, PowerPoint, Excel).

Nice To Haves

Prior experience in healthcare, patient access, or customer-facing roles preferred (but not required)

Responsibilities

Facilitate patient flow in a timely, accurate, and professional manner
Greet patients and visitors, providing clear direction and assistance
Obtain, verify, and document patient demographic, insurance, and financial information to ensure accurate records and maximum reimbursement
Schedule appointments and coordinate care as needed
Interview patients to obtain appropriate medical and financial information
Explain departmental and hospital policies, procedures, and charges in a clear and compassionate manner
Validate, enter, and maintain charges in designated systems
Collect payments and ensure proper documentation
Answer incoming calls and route inquiries to appropriate departments
Collaborate effectively with clinical teams and other departments to support patient-centered care