Specialist-Registration I
IU Health•Indianapolis, IN
•Onsite
About The Position
The primary focus of this role is providing phone coverage while supporting patient scheduling and delivering excellent customer service. This position serves as a key point of contact, coordinating with patients, nurses, and providers to ensure efficient and accurate scheduling.
Requirements
- High School Diploma or GED required
- Basic proficiency in MS Office (Word, PowerPoint, Excel)
Nice To Haves
- Experience with UKG, Cerner, and/or Epic preferred
- Strong customer service and communication skills
- Ability to manage high-volume phone activity effectively
- Knowledge of medical terminology, clinical practices, and insurance processes preferred
- Prior experience in a healthcare setting preferred
- Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
- Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
Responsibilities
- Provide high-quality customer service through phone-based support
- Schedule patient appointments and coordinate with clinical staff (nurses and providers)
- Answer incoming calls and direct patients and visitors appropriately
- Facilitate patient flow from point of entry to destination in a timely and professional manner
- Obtain and verify patient demographic and financial information to ensure accuracy and maximize reimbursement
- Explain departmental policies, procedures, and charges to patients
- Collect payments as required
Benefits
- advanced clinical training
- leadership development
- promotion opportunities
- cross training development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
