Specialist-Registration I

IU Health • Carmel, IN

1d • Onsite

About The Position

This role supports a high-volume clinic serving approximately 100 patients daily and requires close collaboration across multiple departments. The Patient Service Representative plays a key role in ensuring a smooth and positive patient experience from arrival through departure, while maintaining accuracy in patient information and supporting clinical and financial workflows.

Requirements

• High School Diploma or GED required
• Ability to learn and retain medical coding (ICD-10, CPT preferred)
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

Nice To Haves

• Prior healthcare and/or insurance experience preferred
• Experience in a healthcare setting preferred
• Knowledge of medical terminology and clinical workflows preferred

Responsibilities

• Manage patient check-in and check-out processes
• Provide excellent customer service through patient and provider interactions
• Schedule appointments, including imaging services
• Verify insurance and ensure accurate entry of financial/demographic information
• Process pool messages, maintain bump lists, and scan documentation
• Collect payments and explain charges, policies, and procedures
• Answer incoming calls and appropriately direct patients and visitors
• Identify and resolve scheduling or workflow challenges with professionalism and empathy

Benefits

• Access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED