Specialist-Registration I

IU Health•Carmel, IN

7d•Onsite

About The Position

This role supports daily office operations with a focus on scheduling, patient flow, and front-end workflows. The team environment is highly collaborative, with a strong emphasis on communication and teamwork. The onboarding process includes a structured, formal onboarding for the first 6 weeks, followed by continued development with an assigned mentor. This includes shadowing and side-by-side training with an experienced team member or manager. Performance benchmarks are set for 3 months (continuing partnership with mentor, building confidence), 6 months (increasing independence while still seeking guidance as needed), and 12 months (fully independent and effectively managing workflow).

Requirements

Experience with EHR systems (e.g., eCare, Cerner)
Strong adaptability and ability to multitask in a fast-paced environment
Collaborative, team-oriented mindset
High School Diploma or GED
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

Nice To Haves

Bilingual (English/Spanish) preferred
Relevant healthcare experience
Knowledge of medical terminology and clinical workflows
Experience interpreting insurance information
Familiarity with medical coding (ICD-10, CPT)

Responsibilities

Scheduling appointments and managing calendars
Patient check-in/check-out processes
Messaging and communication coordination
Document scanning and record management
Frequent interaction with clinical team members and providers
Facilitate patient flow efficiently and professionally from arrival through departure
Collect and verify accurate demographic and financial information to support reimbursement and clinical outcomes
Schedule appointments and gather appropriate medical information
Explain departmental policies, procedures, and associated charges
Enter and validate charges in appropriate systems and collect payments when necessary
Answer incoming calls and direct patients and visitors appropriately