Specialist-Registration I
IU Health•Indianapolis, IN
•Onsite
About The Position
This role supports patient access operations at the Riley Outpatient Center, ensuring a smooth and professional experience for patients from initial contact through appointment scheduling and check-in processes.
Requirements
- High School Diploma/GED is required.
- Basic proficiency in MS Office (Word, PowerPoint, Excel).
Nice To Haves
- Scheduling and administrative experience
- Strong organizational and multitasking skills
- Effective verbal and written communication
- Detail-oriented with a focus on accuracy
- Reliable attendance and strong work ethic
- Ability to manage multiple priorities in a fast-paced environment
- Prefer relevant experience in a health care setting.
- Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
- Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
Responsibilities
- Manage incoming faxes, ensuring all required information is complete and accurately routed
- Schedule appointments for both new and established patients
- Follow up with patients and families to confirm appointment details and send new patient packets
- Communicate effectively with team members to clarify workflows and patient needs
- Facilitate patient flow from point of entry to final destination in a timely and professional manner
- Collect and verify patient demographic and financial information to ensure accurate records and optimal reimbursement
- Explain department/hospital policies, procedures, and charges to patients
- Enter charges and validate information within appropriate systems
- Collect required payments
- Answer incoming calls and appropriately direct patients and visitors
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
