Registration Specialist

Lehigh Valley Health Network • Hellertown, PA

21d • Onsite

About The Position

Coordinates all aspects of patient registration, insurance verification, and patient scheduling accurately. Conducts patient interviews by phone and in person to establish accounts by gathering demographic, insurance, and clinical information, ensuring appropriate scheduling and financial clearance. Educates patients about their financial responsibilities and collects out-of-pocket fees.

The role supports a welcoming patient experience while maintaining registration accuracy and compliance. It includes reviewing daily schedules, resolving potential conflicts with colleagues and providers, and helping patients access financial resources when needed.

Requirements

• High school diploma or GED.
• One year of customer service experience or one year in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment due to accident or illness.
• Successfully pass required training in two attempts or fewer.

Nice To Haves

• Associate’s degree in health care or a related field.
• Two years of registration or insurance verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Bilingual Spanish/English.

Responsibilities

• Interview patients using open-ended questions to obtain demographic, insurance, referral, authorization, and other relevant information.
• Engage patients throughout registration to provide a welcoming, positive experience in person or by phone.
• Verify that referring providers’ orders are complete and match scheduled appointments; obtain corrected orders before tests or treatment when necessary.
• Accurately scan insurance cards, scripts, patient identification, and other pertinent documentation, including regulatory forms.
• Obtain required signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patient financial liability and prepare estimates when applicable.
• Refer patients to financial resources for assistance with financial counseling as needed.
• Review daily schedules, identify potential conflicts affecting department flow, and work with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED