Registration Specialist

Lehigh Valley Health Network • Hellertown, PA

17d • Onsite

About The Position

Coordinates patient registration, insurance verification, and scheduling. Conducts interviews by phone and in person to establish patient accounts by gathering demographic, insurance, and clinical information, supporting appropriate scheduling and financial clearance. Educates patients about their financial responsibilities and collects out-of-pocket fees. The position is onsite at Lehigh Valley Hospital–Hellertown, with a variable schedule and day shift.

Requirements

• High school diploma or GED.
• One year of customer service experience or one year of experience in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment due to an accident or illness.
• Successfully pass required training in two attempts or fewer.

Nice To Haves

• Associate’s degree in health care or a related field.
• Two years of registration or insurance verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Bilingual Spanish/English.

Responsibilities

• Interview patients using open-ended questions to obtain demographic, insurance, referral or authorization, and other pertinent information.
• Engage patients throughout registration to provide a welcoming, positive experience in person or by phone.
• Verify that referring providers’ orders are complete and match scheduled appointments; obtain a corrected or new order before a test or treatment when needed.
• Accurately scan insurance cards, scripts, patient identification, and relevant documentation, including regulatory forms.
• Obtain required signatures and service-specific consents to support timely reimbursement.
• Determine and collect patient financial liability and prepare estimates when applicable; refer patients to financial resources for assistance with financial counseling.
• Review daily schedules, identify potential conflicts affecting department flow, and work with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED