Registration Specialist

North Memorial Health Career Portal • Robbinsdale, MN

19d • Onsite

About The Position

The Registration Specialist is often among the first people a customer or family encounters at North Memorial Health, so the role requires a strong commitment to service and a remarkable customer and family experience. The specialist ensures customers are correctly identified and that required information is recorded, including identification credentials, demographics, insurance information, and customer liabilities. The role may involve interactions with customers and families from diverse backgrounds and in unusual or unexpected situations. Customers may range from neonates and infants to children, adolescents, adults, and older adults. Work includes direct interactions with customers and families, as well as staff and physicians in areas where care is provided. Much of the work is supported by computer and telecommunications technology and other automated office systems. Duties are performed within applicable regulatory requirements, hospital policies and procedures, and state and federal law.

Requirements

• High school graduation or equivalent is required.
• Must be at least 18 years old to witness the signing of consent forms.
• Previous patient scheduling, registration, and/or data-entry experience is required.
• Ability to type 35 words per minute with acceptable spelling capabilities.
• Ability to handle stressful situations and maintain composure in front of customers, visitors, and staff.
• Demonstrated ability to transition effectively from one area to another.
• Proficiency in English.

Nice To Haves

• Some college.
• One year of scheduling and/or registration experience in a hospital, clinic, or physician's office.
• Knowledge of medical terminology.

Responsibilities

• Ensure customers are correctly identified and record all required registration information.
• Collect and record customer identification credentials, demographic information, insurance information, and customer liabilities.
• Provide service to customers and families that supports a remarkable customer and family experience.
• Interact with customers and families, staff, and physicians in areas where customers receive care.
• Use computer technology, telecommunications technology, and automated office support systems to support registration activities.

Benefits

• Health insurance benefits, with health plans based on work-group eligibility.
• 401(k) retirement match or pension plan, based on work-group eligibility.
• Paid time off plans.
• Adoption reimbursement up to $3,000 per child.
• Child care discount program offering 10% off weekly tuition at New Horizon.
• Education and tuition reimbursement.
• 24/7 fitness center access for benefit-eligible team members.
• Eligibility for the Public Student Loan Forgiveness program as an employee of a nonprofit organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED