PRN Registration Specialist at Harpers Ferry Family Medicine

WVU Medicine•Harpers Ferry, WV

10d

About The Position

Performs administrative and clerical duties to manage patient registration and patient financial obligations at Harpers Ferry Family Medicine. The role obtains and enters patient demographic, billing, and insurance information; supports registration paperwork and electronic signatures; collects and records patient payments; and helps ensure scheduled services and orders are complete. The position may also handle managed care authorizations and patient coverage screenings. The work takes place in a high-volume, fast-paced environment with frequent interaction with patients, medical staff, and support staff, and exposure to communicable disease.

Requirements

High school graduate or equivalent.
State criminal background check and federal background check, if applicable, as required for regulated areas.
Ability to accurately use applicable computer software and equipment for access processing and follow downtime procedures.
Knowledge of procedures for reporting or documenting unsafe or hazardous conditions, incidents, and defective equipment in compliance with hospital policy.
Attention to detail, organization, and ability to perform multiple tasks simultaneously.
Ability to memorize information and reference information from written sources or appropriate personnel.
Ability to understand medical insurance payment requirements and basic knowledge of covered services.
Excellent written and verbal communication skills and ability to understand written and verbal communication.
Basic knowledge of medical terminology.

Responsibilities

Obtain demographic, billing, and insurance information from patients, family members, or legal guardians; enter it into registration and billing systems and scan insurance cards and photo identification.
Provide patients with information about insurance, bill payment, and hospital procedures.
May obtain pre-certifications and authorizations for managed care.
Prepare consent forms, privacy notices, and other registration paperwork and obtain required signatures, including electronic signatures for consent to treat and patient financial obligations.
Collect applicable deposits, co-payments, deductibles, and patient liability payments; provide receipts and document payments in registration and billing systems.
Prepare patient identification armbands.
Balance daily receipts and the cash drawer as needed and follow up on accounts indicated by system flags.
May initiate screenings, obtain coverage information, and complete related paperwork.
Perform medical necessity checks and complete Advanced Beneficiary Notices as needed.
Schedule, reschedule, or cancel patients according to hospital workflows.
Check orders for completeness and validate them against scheduled services.