Housekeeping Supervisor, 1st Shift - Harpers Ferry

PCSI - Professional Contract Services, Inc • Harpers Ferry, WV

10d • Onsite

About The Position

PCSI is hiring a Housekeeping Supervisor for its housekeeping contract at the US Customs and Border Patrol Advanced Training Center in Harpers Ferry, West Virginia. The role supervises housekeeping, laundry, and maintenance staff by directing assignments, arranging schedules, providing leadership and training, inspecting work for compliance with contract standards, and ordering supplies as needed. Typical hours are Monday through Friday, 7:30 a.m. to 4:00 p.m. The selected candidate must pass a federal clearance after accepting an offer to work at this location. The role may involve working outside in inclement weather, exposure to dirt, debris, and odors, local travel, and responding to after-hours emergency calls. The position requires a high school diploma or GED and at least 2–4 years of experience as a Housekeeping Supervisor or in a similar role. PCSI does not offer immigration sponsorship for this position.

Requirements

• High school diploma or GED.
• Minimum of 2–4 years of experience as a Housekeeping Supervisor or in a similar role.
• Advanced written and oral communication skills.
• Extensive analytical and problem-solving skills.
• Self-starter with strong time-management skills.
• Ability to work under pressure, multitask, and handle multiple priorities.
• Ability to remain standing for up to 6 hours a day and tour facilities up to 90% of the time.
• Ability and willingness to take disciplinary action as needed and delegate authority.
• Ability to work with minimal supervision and as part of a team.
• Ability to pass criminal, financial, drug, and driving screenings.
• Ability to work outdoors in inclement weather as needed and be exposed to dirt, debris, and odors.
• Ability to work any time or day of the week, including weekends and holidays.
• Ability to travel locally up to 50%.
• Ability to respond to after-hours emergency calls as determined by the Contracting Office Representative (COR).
• Ability to be insured as an authorized company driver.
• Valid driver's license and good driving record.
• Ability to obtain and maintain security clearance and base access to assigned sites, if required.
• Must pass a federal clearance after accepting an offer to work at this location.
• Must not require immigration sponsorship now or in the future.

Responsibilities

• Oversee housekeeping and laundry employees and their day-to-day cleaning activities.
• Train housekeepers on cleaning and maintenance tasks.
• Inspect rooms and common areas, including stairways and lounge areas, for cleanliness.
• Schedule shifts and arrange replacements for absences.
• Establish cleanliness, tidiness, and hygiene standards and educate staff on them.
• Motivate team members and resolve workplace issues.
• Respond to customer complaints and special requests.
• Order and maintain cleaning supplies, equipment, and tools; submit invoices for ordered supplies and, as needed, evaluate and recommend equipment and tools.
• Ensure adherence to Quality Control and Safety Plans; promote Management of Safety (MOST) practices, continuous process improvement, and safety-first decision-making.
• Work with the Director of Operations and the Safety & Risk Mitigation Department on issues and concerns related to established goals.
• Collaborate with Rehabilitation/Recruitment to place employees in suitable positions and provide appropriate accommodations as required.
• Maintain positive customer relations through professional written and verbal communication, and respond to customer inquiries and requests promptly.

Benefits

• Annual bonus opportunity up to 6%.
• Medical, dental, vision, and other health benefit coverage; employer contribution offered to cover the employee-only tier.
• 401(k) with company match up to 6%, pre-tax and Roth options, and 100% immediate vesting upon eligibility.
• 21 days of PTO each year, in addition to all federal holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED