Housekeeping Supervisor, 1st Shift - Harpers Ferry

PCSI Careers • Harpers Ferry, WV

9d • Onsite

About The Position

PCSI is hiring a Housekeeping Supervisor for its housekeeping contract with the U.S. Customs and Border Protection Advanced Training Center in Harpers Ferry, West Virginia. The supervisor leads housekeeping, laundry, and maintenance staff by assigning work, scheduling shifts, providing training, and inspecting work for compliance with contract standards. The role also involves ordering supplies, maintaining customer relationships, supporting safety and quality-control plans, and pursuing continuous process improvement. The selected candidate must pass a federal clearance after accepting an offer to work at this location. Typical hours are Monday through Friday, 7:30 a.m. to 4:00 p.m.; however, the position may require work any day or time, including weekends and holidays, and responding to after-hours emergency calls. The role may require local travel up to 50%, outdoor work in inclement weather, and exposure to dirt, debris, and odors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PCSI does not offer immigration sponsorship for this position.

Requirements

• High school diploma or GED.
• At least 2–4 years of work experience as a Housekeeping Supervisor or in a similar role.
• Advanced written and oral communication skills.
• Extensive analytical and problem-solving skills.
• Ability to work independently with minimal supervision and as a team player.
• Self-starter with strong time-management skills.
• Ability to work under pressure, multitask, and manage multiple priorities.
• Ability to remain standing for up to 6 hours a day and tour facilities up to 90% of the time.
• Ability to work outdoors in inclement weather and be exposed to dirt, debris, and odors.
• Ability and willingness to work any time or day of the week, including weekends and holidays.
• Ability to pass criminal, financial, drug, and driving screenings.
• Ability to be insured as an authorized driver for the company; valid driver’s license and good driving record.
• Ability to obtain and maintain security clearance and base access to assigned sites if required.
• Must pass a federal clearance after accepting an offer for work at this location.
• Must not require immigration sponsorship now or in the future.

Responsibilities

• Oversee housekeeping and laundry employees and their performance of daily cleaning activities.
• Train housekeepers on cleaning and maintenance tasks.
• Inspect rooms and common areas, including stairways and lounge areas, for cleanliness.
• Schedule shifts and arrange replacements for absent employees.
• Establish cleanliness, tidiness, and hygiene standards and educate staff on them.
• Motivate team members and resolve workplace issues.
• Respond to customer complaints and special requests.
• Order and maintain cleaning supplies, equipment, and tools; submit invoices for ordered supplies.
• Evaluate and recommend equipment and tools when needed for job functions.
• Ensure adherence to Quality Control and Safety Plans.
• Promote Management of Safety (MOST) philosophy and practices, and make decisions with safety first.
• Support continuous, ongoing process improvement.
• Work with the Director of Operations and the Safety & Risk Mitigation Department on issues related to established goals.
• Collaborate with Rehabilitation/Recruitment to place employees in suitable positions and provide appropriate accommodations as required.
• Maintain positive customer relations through professional written and verbal communications and respond to customer inquiries and requests in a timely manner.
• Take disciplinary action and delegate authority as needed.
• Travel locally up to 50% and respond to after-hours emergency calls as determined by the Contracting Office Representative (COR).

Benefits

• Annual bonus opportunity up to 6%.
• Medical, dental, vision, and other health benefit coverage, with an employer contribution offered for employee-only coverage.
• 401(k) with company match up to 6%, pre-tax and Roth options, and 100% immediate vesting upon eligibility.
• 21 days of paid time off each year, in addition to federal holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED