About The Position

Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains information to create accurate financial and demographic records for patients, supporting maximum reimbursement and clinical outcomes. Schedules appointments, interviews patients to gather appropriate medical information, explains department and hospital charges and policies, validates and enters charges into relevant systems, and collects necessary payments. Answers incoming calls and directs patients and visitors appropriately. The position is full-time, on-site at 2525 W University Ave, Suite 502, Muncie, Indiana. The schedule is 40 hours per week, Monday through Friday, 7:30 a.m. to 4 p.m.

Requirements

  • High school diploma or GED.
  • Ability to interpret insurance information.
  • Basic proficiency in Microsoft Office, including Word, PowerPoint, and Excel.

Nice To Haves

  • Medical office experience.
  • Relevant experience in a healthcare setting.
  • Knowledge of clinical practices and medical terminology.

Responsibilities

  • Schedule and reschedule patients.
  • Answer clinic phones.
  • Check patients in and out.
  • Facilitate patient flow from entry to destination.
  • Obtain patient information to create accurate financial and demographic records.
  • Interview patients to gather appropriate medical information.
  • Explain department and hospital charges and policies.
  • Validate and enter charges into appropriate systems.
  • Collect necessary payments.
  • Direct patients and visitors appropriately.

Benefits

  • Access to opportunities for learning and development, including advanced clinical training, leadership development, promotion opportunities, and cross-training development.
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