Marlborough Registration Representative Full-Time Days
About The Position
Under the general direction of the Patient Access Manager and/or Director, the Patient Registration Clerk performs patient registration duties for inpatient and outpatient services and a variety of clerical and administrative tasks. The role provides professional and compassionate access to healthcare by collecting and entering demographic, insurance, and other patient information into registration and scheduling systems. Duties also include answering phones, helping patients find their way, providing estimates, collecting patient liabilities, and obtaining patient and witness signatures on required paperwork. The position is responsible for maintaining the confidentiality of patient information and supporting positive relationships with patients, visitors, physicians, coworkers, and ancillary personnel. The position is primarily scheduled Monday through Friday, 7:30 a.m.–4:00 p.m., with some Saturdays, generally 1–2 per month as needed, and some holidays. Occasional coverage may require availability for 6:30 a.m.–3:00 p.m. or 9:30 a.m.–6:00 p.m. shifts. EPIC training takes place in Worcester during the first two weeks, 8:00 a.m.–4:30 p.m. Hours may vary based on operational needs.
Requirements
- High school diploma or GED.
- Customer service experience.
- Ability to receive and apply on-the-job training under close supervision.
- Ability to maintain confidentiality of patient information.
- Availability to work some holidays and Saturdays as needed, and to cover occasional alternate shifts.
- Ability to attend EPIC training in Worcester during the first two weeks.
Nice To Haves
- Previous clerical experience.
- Meditech experience.
- A good understanding of medical terminology.
Responsibilities
- Provide excellent customer service, including service recovery, and contribute positively to patients’ experiences and likelihood to recommend.
- Accurately collect and enter patient demographic and financial information for all registration types.
- Obtain required signatures, scan documents such as registration forms and identification, obtain ABNs and IMMs when applicable, and collect patient financial responsibility.
- Use reference materials to determine appropriate actions and seek guidance when needed.
- Follow established downtime procedures and proactively work on downtime tasks, including insurance management, order cleanup, and maintaining neat work and patient waiting areas.
- Process preregistrations for appointment types and locations, excluding the emergency department.
- Answer calls and return voicemails promptly.
- Verify insurance using available eligibility resources.
- Maintain good working relationships and open communication with coworkers, patients, visitors, ancillary departments, and physician office personnel.
- Accurately identify and estimate patient financial liabilities, including copayments, deductibles, coinsurance, and deposits; collect, receipt, post, and reconcile cash.
- Consistently meet or exceed Quality Review scores of 80% in at least 9 of 12 months.
- Comply with departmental policies, procedures, objectives, and health and safety requirements.
- Attend meetings, conferences, and seminars as required or directed, and apply quality improvement in daily work.
- Maintain regular, reliable, and predictable attendance and perform other related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
