Registration/Receptionist - Dept of Primary Care - Athens - FT 1.0 (80 hrs biweekly) (74201)

Memorial Health System • Athens, OH

21h

About The Position

In an environment of continuous quality improvement, the Registration Receptionist maintains a positive office image and supports the efficient functioning of the medical practice. The role communicates patient and office needs by answering phones, scheduling appointments, processing daily patient charges such as copays and payments, and maintaining files and supportive services. The employee exhibits the MHS Standards of Excellence and maintains strict confidentiality.

Requirements

• High school diploma, GED, or equivalent required.
• At least 1 year of relevant experience required; an associate degree may be considered in lieu of experience, depending on the relevance of experience.
• Ability to perform clerical tasks, including following directions.
• Demonstrated proficiency in Microsoft Office applications and computer skills.
• Excellent verbal and written communication skills.
• Ability to work well with a variety of personalities and individuals.

Nice To Haves

• At least 2 years of experience in a medical practice environment preferred.
• An associate degree may be considered in lieu of experience, depending on the relevance of experience.

Responsibilities

• Receive and direct phone calls to the appropriate person and serve as the department receptionist by responding helpfully to inquiries.
• Answer telephones according to Hospital telephone etiquette guidelines; document phone messages accurately and completely; screen calls for urgency and nature, refer calls to appropriate staff or managers, or take messages; and maintain office records and logs as directed by the supervisor.
• Demonstrate appropriate use of AIDET when registering patients.
• Enter new-patient data or verify existing patient records are up to date, confirm the electronic health record (EHR) is complete, make changes as necessary, and complete accurate registrations.
• Verify insurance eligibility and benefits for each patient.
• Collect patients’ out-of-pocket liabilities upfront and apply and reconcile daily point-of-service cash reports.
• Refer patient accounts to financial counselors when further explanation or education is needed regarding out-of-pocket liabilities, payment plans, and related matters.
• Operate a variety of office equipment effectively.
• Assume other duties and responsibilities as necessary.

Benefits

• Affordable, comprehensive benefits package for full-time and flex-time employees.
• Bonus eligibility is available to qualifying full-time or flex-time employees; eligibility is determined upon offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED