Registration/Receptionist - Dept of Primary Care - Athens - FT 1.0 (80 hrs biweekly)

MEMORIAL HEALTH SYSTEM • Athens, OH

19h • Onsite

About The Position

The Registration Receptionist maintains a positive office image and supports the efficient functioning of the medical practice. The role communicates patient and office needs by answering phones, scheduling appointments, processing daily patient charges such as copays and payments, maintaining files, and providing supportive services. The employee demonstrates the MHS Standards of Excellence and maintains strict confidentiality.

Requirements

• High school diploma, GED, or equivalent.
• At least 1 year of relevant experience; an associate degree may be considered in lieu of experience based on relevance.
• Ability to perform clerical tasks and follow directions.
• Proficiency in Microsoft Office applications and computer skills.
• Excellent verbal and written communication skills.
• Ability to work well with a variety of personalities and individuals.

Nice To Haves

• At least 2 years of experience in a medical practice environment.

Responsibilities

• Receive and direct phone calls, respond helpfully to inquiries, follow hospital telephone etiquette guidelines, accurately document complete messages, screen calls for urgency and nature, and refer calls or take messages as appropriate.
• Maintain office records and logs as directed by the supervisor.
• Use AIDET appropriately when registering patients.
• Enter new patient data, verify and update patient records, confirm the completeness of the electronic health record, and complete accurate registrations.
• Verify insurance eligibility and benefits for each patient.
• Collect patients’ out-of-pocket liabilities upfront and apply and reconcile daily point-of-service cash reports.
• Refer patient accounts to financial counselors when additional explanation or education is needed about out-of-pocket liabilities or payment plans.
• Operate a variety of office equipment effectively.
• Assume other duties and responsibilities as necessary.

Benefits

• Affordable, comprehensive benefits package for full-time and flex-time employees.
• Bonus eligibility for qualifying full-time or flex-time employees, determined upon offer.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED