Registration/Receptionist - Dept of Primary Care - Dr. Edmands Office - FT 1.0 (80 hrs biweekly) (73565)

Memorial Health System • Parkersburg, WV

10d

About The Position

The Registration/Receptionist supports the efficient functioning of the medical practice by maintaining a positive office image, communicating patient and office needs, answering calls, scheduling appointments, processing daily patient charges such as copays and payments, and maintaining files and supportive services. The role follows Memorial Health System’s Standards of Excellence and maintains strict confidentiality.

The position registers patients, updates and verifies patient records, checks insurance eligibility and benefits, collects and reconciles out-of-pocket payments, and refers patients to financial counselors when additional assistance is needed. It also provides reception and clerical support and operates office equipment.

Requirements

• High school diploma, GED, or equivalent.
• At least one year of relevant experience; an associate degree may be considered in lieu of experience based on relevance.
• Ability to perform clerical tasks and follow directions.
• Demonstrated proficiency in Microsoft Office applications and computer skills.
• Excellent verbal and written communication skills.
• Ability to get along well with a variety of personalities and individuals.

Nice To Haves

• At least two years of experience in a medical practice environment.

Responsibilities

• Answer and direct phone calls, respond helpfully to inquiries, document complete and accurate messages, screen calls for urgency, and refer calls or messages to appropriate staff or managers.
• Maintain office records and logs as directed by the supervisor.
• Use AIDET appropriately when registering patients.
• Enter new patient data, verify and update patient records, confirm electronic health record completeness, make necessary changes, and complete accurate registrations.
• Verify insurance eligibility and benefits for each patient.
• Collect patient out-of-pocket liabilities upfront and apply and reconcile daily point-of-service cash reports.
• Refer patient accounts to financial counselors when patients need further explanation or education about liabilities, payment plans, or related matters.
• Operate a variety of office equipment effectively.
• Maintain a positive office image, communicate patient and office needs, schedule appointments, process daily patient charges and payments, and maintain files and supportive services.
• Maintain strict confidentiality and exhibit the MHS Standards of Excellence.
• Assume other duties and responsibilities as necessary.

Benefits

• Affordable, comprehensive benefit package for full-time and flex-time employees.
• Bonus eligibility for qualifying full-time or flex-time employees; eligibility is determined upon offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED