Registration/Receptionist - Dept of Primary Care - Dr. Edmands Office - FT 1.0 (80 hrs biweekly)

MEMORIAL HEALTH SYSTEM • Parkersburg, WV

12d • Onsite

About The Position

The Registration Receptionist maintains a positive office image and supports the efficient operation of the medical practice. The role handles phones and patient inquiries, schedules appointments, processes daily patient charges such as copays and payments, and maintains files and records. The receptionist exhibits the MHS Standards of Excellence and maintains strict confidentiality.

Requirements

• High school diploma, GED, or equivalent.
• At least one year of relevant experience; an associate degree may be considered in lieu of experience based on relevance.
• Ability to perform clerical tasks and follow directions.
• Demonstrated proficiency in Microsoft Office applications and computer skills.
• Excellent verbal and written communication skills.
• Ability to work well with a variety of personalities and individuals.
• Maintain strict confidentiality.

Nice To Haves

• At least two years of experience in a medical practice environment preferred.

Responsibilities

• Receive and direct phone calls, respond helpfully to inquiries, follow hospital telephone etiquette, document complete and accurate messages, screen calls for urgency and nature, and refer calls or messages to appropriate staff or managers.
• Maintain office records and logs as directed by the supervisor.
• Use AIDET appropriately when registering patients.
• Enter new patient information, verify and update patient records, confirm EHR completeness, and complete accurate registrations.
• Verify insurance eligibility and benefits for each patient.
• Collect patients’ out-of-pocket liabilities upfront and apply and reconcile daily point-of-service cash reports.
• Refer patient accounts to financial counselors when additional explanation or education is needed about liabilities, payment plans, or related matters.
• Operate office equipment effectively.
• Assume other duties and responsibilities as necessary.

Benefits

• Affordable, comprehensive benefit package for full-time and flex-time employees.
• Bonus eligibility for qualifying full-time or flex-time employees; eligibility is determined upon offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED