About The Position

The Certified Medical Assistant provides clinical and clerical support to primary care, surgical, and specialty physician practices in an environment of continuous quality improvement. The role supports the delivery of quality ambulatory health care, safely administers medications, contributes to patient care, and maintains strict confidentiality while following Memorial Health System standards and clinic policies. The position includes medication reconciliation and order entry, administering provider-ordered medications, processing prescriptions, collecting and documenting patient intake information, identifying and communicating patient care concerns, performing assigned clinical procedures, assisting with patient education, collecting specimens, and maintaining accurate medical records. It also includes real-time scribing and front-office responsibilities such as phone handling, scheduling, registration, insurance verification, collecting payments, and referring patients to financial counselors when needed.

Requirements

  • High school degree or GED.
  • Completion of an accredited medical assistant program.
  • AAMA, RMA, or NHA certification, or approved equivalent.
  • BLS certification.
  • Demonstrated proficiency with Microsoft Office applications.
  • Ability to perform clerical tasks and follow directions.

Nice To Haves

  • Previous healthcare experience preferred.

Responsibilities

  • Contribute to medical plans of care and assist with procedures in accordance with clinic policies and procedures.
  • Demonstrate knowledge of commonly prescribed medications, including administration technique, action, dosage, and side effects.
  • Reconcile medications in the electronic medical record (EMR) during each patient encounter and enter medication orders according to policy.
  • Administer provider-ordered medications according to policy.
  • Submit new and refill prescriptions when appropriately ordered, ensure they are sent to the patient’s preferred pharmacy, and document completion in the medical record.
  • Identify patient care problems through subjective and objective data collection and communicate them to the provider.
  • Document patient intake, including vital statistics, allergies, past history, medication list, and review-of-systems findings.
  • Perform assigned clinical procedures and treatments as ordered and within the CMA’s physician-validated skillset, documenting them promptly and appropriately.
  • Assist with patient education as needed.
  • Maintain accurate documentation and office records, authenticate medical record entries, and maintain logs as directed by the supervisor.
  • Collect specimens and complete forms in accordance with department or unit standards.
  • Scribe in real time as directed, including medical history and physical exam, procedures and treatments, education and instructions, test results, and diagnoses, following documentation and scribing policies.
  • Perform front-office duties as needed, including directing phone calls, scheduling patient appointments, and handling account payments and medical co-pays.
  • Use AIDET appropriately when registering patients.
  • Enter new patient data or verify and update existing records, confirm EHR completeness, and complete accurate registration.
  • Verify insurance eligibility and benefits for each patient.
  • Collect patient out-of-pocket liabilities upfront and apply and reconcile daily point-of-service cash reports.
  • Refer patient accounts to financial counselors when additional explanation or education is needed about liabilities or payment plans.
  • Maintain compliance in RQI.
  • Assume other duties and responsibilities as necessary.

Benefits

  • Affordable, comprehensive benefits package for full-time and flex-time employees.
  • Bonus eligibility for qualifying full-time or flex-time employees; eligibility is determined upon offer.
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